add .ticket command

command/ticket.js

@@ -0,0 +1,36 @@
+const CommandCategory = require('../model/command-category');
+const CommandPermission = require('../model/command-permission');
+
+const axios = require('axios');
+
+module.exports = {
+    aliases: [],
+    category: CommandCategory.MODERATION,
+    isAllowedForContext: CommandPermission.isMemberModOrHelper,
+    process: async (message) => {
+        if (message.reference == null)
+            return message.reply("missing reply");
+
+        let reply = await message.channel.messages.fetch(message.reference.messageID);
+
+        let user = null;
+
+        if (reply.webhookID != null) {
+            let pkmsg = await axios(`https://api.pluralkit.me/v2/messages/${reply.id}`);
+            user = pkmsg.data.sender;
+        } else {
+            user = reply.author.id;
+        }
+
+        message.delete();
+        message.client.api.channels(message.channel.id).messages.post({ data: {
+            content: `<@${user}>: Please send us a support ticket for your specific issue using this link: <https://apparyllis.atlassian.net/servicedesk/customer/portal/3>\n`
+                + `You can also click the button below this message.\n\n`
+                + `Select the support type that best fits your issue. Make sure to fill out any information that is requested.\n\n`
+                + `Once you fill out the ticket, you will receive an email with a confirmation.\nWhen the developer answers the ticket, you will get another email, `
+                + `so please watch your email (and spam folder) for a reply.`,
+            message_reference: { message_id: reply.id },
+            components: [{ type: 1, components: [{ type: 2, style: 5, label: "Submit ticket", url: "https://apparyllis.atlassian.net/servicedesk/customer/portals" }]}]
+        }});
+    }
+};